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What are the hours of operation at Casino Niagara?
The casino is open 24-hours a day, 7 days a week, open on all holidays.
Is on-site parking available?
Yes, self parking is available. On-site parking rates may fluctuate and are subject to change. Please visit the Players Advantage Club booth for more details.
Are coat check services available?
Coat Check Services are seasonal and available at Casino Niagara on Level 3 in the Main Entrance Rotunda.
Daily: 10:00am - 2:30am
Coat Check costs:
- $4 without a PAC Card
- $2 with a PAC Card OR 20 Cash Back Points
- Free for Gold & Above Card Levels
Is there a Dress Code at the Casino?
Shirts and shoes must be worn. Clothing or other material that displays a message considered to be obscene, offensive, intimidating or threatening, or otherwise negatively impacts the enjoyment of the casino for other patrons is not permitted.
Is there transportation provided between Casino Niagara and Fallsview Casino Resort?
Yes. There is a shuttle service that runs daily from 5PM – 2AM with pickups approximately every 30 minutes. Patrons can ride the shuttle bus for free by showing their Players Advantage Club card OR a partner hotel key card. For more information, please visit the Casino Shuttle page.
Alternatively, taxis are available for customers to hire. If one is not at the Casino, a Door or Valet attendant can arrange a taxi to be dispatched. During the summer months, City transit service is available from Clifton Hill to Murray Hill in close proximity to both properties.
City transit website: www.niagarafalls.ca/services/transit/bus_routes.asp
Are the Casinos within walking distance of each other?
Yes. It is approximately a 20 minute walk between the properties.
How do I get to Casino Niagara?
To get directions, simply select by car for more details.
Toronto is approximately 90 minutes away from Casino Niagara. Buffalo is approximately 45 minutes away from Casino Niagara.
How old do you have to be to enter the Casino?
To enter the casino you must be 19 years of age or older.
Security will request ID from patrons who appear under 30 years of age. Patrons who appear 21 years of age or younger will be asked to present two pieces of ID. Please note: the Casino will only accept valid Government issued photo identification for the purposes of determining age or identity.
Is everyone eligible to win a prize?
OLG is required to restrict several classes of individuals from playing or winning prizes, as mandated by our regulator, the Alcohol and Gaming Commission of Ontario (AGCO). This is consistent with the public’s expectation that these classes, including those who are underage and self-excluded, should not gamble at a Gaming Site.
The classes of persons not eligible to receive a prize include:
- An individual under the age of 19;
- Self-excluded individuals;
- An individual that has been restricted from accessing the Gaming Site or gambling at the Gaming Site as a condition of a court order;
- An individual that has been excluded from the casino by the AGCO;
- Officers, members of the board of directors, or partners of the Supplier responsible for the operation of the Site;
- Registered gaming assistants of the Gaming Site operator at any Gaming Site operated by that operator;
- Registered gaming assistants of OLG;
- Executives or staff of a trade union who represent or negotiate on behalf of employees employed at the Gaming Site;
- Employees of registered suppliers who maintain or repair gaming equipment at the Gaming Site;
- Members of the board of directors or employees of the AGCO;
- Officers, members of the board of directors, or employees of OLG; and
- OLG employees registered as a Category 1 Gaming Assistant.
For the Rule of Play governing eligibility, and a complete list of classes ineligible to play or win prizes, visit our Policies section.
Where can I get U.S. currency exchanged?
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U.S. Currency can be exchanged with any cage cashier on the gaming floor or at any bank.
Can you smoke at Casino Niagara?
In compliance with Ontario Government legislation, smoking is not permitted inside the building or on the gaming floor, however designated outdoor smoking areas are available for patrons who wish to smoke.
Electronic cigarettes and vapour devices may only be used in designated areas where smoking is permitted.
Smoking, vaping or holding lighted cannabis is not permitted anywhere on casino property.
Do you offer wheelchairs within your facility?
Yes. Wheelchairs are available on a first come, first served basis at Coat Check. Photo ID is required as a deposit. Advance reservations are not permitted.
How do I get to the Falls from here?
Exit the building from the lower level doors on Falls Avenue. Cross the Avenue down to the railing/viewing area and you will see the Falls directly to your right.
How many restaurants does Casino Niagara have?
There are currently three dining options at Casino Niagara, LEV2L Sports Bar & Entertainment, the Market Buffet and Perks Café. For more information, visit the dining section of our website.
Are alcoholic beverages available 24 hours at the Casino?
Alcohol service is available from 11am until 1:50am daily. LEV2L Sports Bar and Entertainment, located on the Casino gaming floor will serve alcohol from 9am to 2am daily. Non-alcoholic beverages are available 24-hours each day.
Are children allowed on property?
Children are permitted on property but must be 19 years of age or older to enter the Casino Floor, including all dining options (with the exception of Perks Café).
Do you allow pets?
No, pets are not allowed with the exception of certified service animals.
Are Gift Cards available?
Yes, Gift Cards are available.
To purchase, call 1 (888) 325-5788 or visit the Players Advantage Booth located on the gaming floor. Must be at least 19 years of age or older to purchase and redeem Gift Cards. Valid, Government-issued, photo identification is required upon request. Gift Cards can be redeemed at any Casino Niagara or Fallsview Casino Resort restaurant, box office or Galleria restaurant or at the Fallsview Casino Resort Hotel/Spa. Gift Cards are not redeemable for cash or gaming chips. Must be 19 years of age or older to enter the casino or attend performances at Fallsview Casino Resort.
How can I be notified about future specials and promotions?
As a member of our Players Advantage Club you'll receive information on exciting concert announcements, news on new Slot and Table Games, Players Advantage Club membership updates, and other information you 'need' to know as an exclusive Players Advantage Club Member.
To receive this information via mail or email, please visit our Players Advantage Club Booth, located on the gaming floor and request to receive notifications.
You must be 19 years of age or older and a valid Players Advantage Club Member to receive notifications.
Who is prohibited from accessing the Casino?
The following individuals are prohibited from entering the gaming areas at Niagara Casinos:
- Individuals under 19 years of age;
- Individuals who appear to be intoxicated;
- Individuals enrolled/participating in the Self-exclusion program;
- Individuals who have been restricted as a condition by a court order; and
- Individuals who have been excluded from the site under subsection 3.6 (1) of the Gaming Control Act.
Any of the above-noted individuals identified attempting to enter the casino or identified on the gaming floor will be removed from the gaming premises by casino security or the police, and will be subject to Niagara Casino’s Trespass Policy and any related charges/sanctions applicable by law.
Who is prohibited from Playing?
The following individuals are prohibited from playing lottery schemes/casino games:
- Individuals under 19 years of age;
- Individuals who appear to be intoxicated;
- Individuals enrolled/participating in the Self-exclusion program;
- Individuals restricted by court order;
- Individuals who have been excluded from the site under direction of the Regulator - subsection 3.6 (1) of the Gaming Control Act;
- Officers, members of the board of directors or partners of the Operator;
- Registered gaming assistants of an Operator or OLG employed at any gaming site operated by the Operator or OLG;
- Executives or staff of a trade union who represent or negotiate on behalf of employees employed at the site;
- Employees of registered suppliers who maintain or repair gaming equipment at the site;
- Members or employees of the AGCO;
- Officers, members of the board of directors, or employees of OLG, unless they are within the description set out in subsection 22(6) of Ontario Regulation 78/12 (i.e. they are registered as category 2 gaming assistants or otherwise not required to be registered by the AGCO).
Any of the above-noted individuals identified and found participating in gaming will be removed from the premises by casino security or the police, and subject to Niagara Casino’s Trespass Policy and any charges/sanctions applicable by law.
*Individuals prohibited from play are subject to prize disentitlement policies and procedures.
Can I use my phone or camera to take photos or video?
No. Photography/videography is strictly prohibited on the gaming floor.
Can I use my cell phone or other electronic device?
The use of cell phones or other electronic devices is not permitted at table games or slot machines. If you require the use of your cell phone while playing casino games, you must temporarily pause your play and step away from the gaming table or slot machine.
What are the rules for alcohol on the gaming floor?
Outside alcohol is not permitted.
Persons showing signs of intoxication will not be permitted entry, or if already on the gaming floor, will be instructed to leave the casino until the next day.
Legal drinking age is 19 years old.
What are the rules for cannabis on property?
Smoking, vaping or holding lighted cannabis is not permitted anywhere on casino property.
Can I bring my purse, bag or back pack onto the gaming floor?
Yes. Bags/packages may be brought into the casino however all items are subject to security inspection. Security may request that oversized items be checked into the coat-check or secured in your vehicle/hotel room if possible.
Do you have video surveillance?
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Yes. Video surveillance is used for security, regulatory compliance and crime prevention/detection reasons and persons on the premises are subject to having their image captured. Facial recognition is also used to assist self-excluded individuals by identifying them if they enter the casino.
Can I wear a mask or facial covering on the gaming floor?
No. Patrons are prohibited from wearing masks or other facial coverings while inside the casino, except where it is established that the device is required to accommodate a disability or religious belief
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*If you require the use of a facial covering to accommodate a disability or religious belief, please identify yourself and discuss your accommodation need with security prior to entering the gaming floor. Documentation supporting the need for accommodation may be required.
Is soliciting allowed at the casino?
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No. Unauthorized solicitation, canvassing, advertising or distribution/posting of material anywhere on casino property is strictly prohibited.